Activate the printer and download the SimploX software
Frequently asked questions
Problems with the printer
Error 'printer may not be working properly'
Call Grafoplast Assistance
Insert product' error
Check that the plate/product is well inserted inside the printer
Error 'Check feeder type'
a. Check that the plate is not dirty/written (if so, remove the writing with thin glass paper and then clean with a cloth and some alcohol
b. Check that you are using the correct plate
Error 02
Check that the cover is securely closed and that the printhead is not lowered
Error 01 - 07
Call Grafoplast Assistance
Power supply error
Call Grafoplast Assistance
The printer is offline even if it is switched on or does not receive a print input
Call Grafoplast Assistance
Can I create texts in Cyrillic?
Yes, add the language concerned in Windows. Copy Cyrillic text from Word\Excel by selecting ‘Cyrillic’ in the window next to Writing Fonts.
The printer does not recognise any type of media
Restore driver profiles and clean printer rollers with a cloth and alcohol
Problems with the software
When printing from software, printers are disabled
Configure the printing parameters from the software: ‘file / set printer / select printer / properties / profiles’ and reset the corresponding profile
The print window from the software is no longer as before and I only see the print button
From the tools menu of the software in configuration, enable multiplotter mode and confirm
Printer selected is not valid' error under printer selected when printing from software
Call Grafoplast Assistance
Error 'Attempt to read' when opening the software
Close the software, enter the directory (destination) and empty the Spool folder
Is it possible to write on two lines in the same field?
Yes, press and hold CTRL+Enter
I cannot find the item code within the software
Call Grafoplast Service for software update
Where can I find printer drivers/manuals
Call Grafoplast Assistance to send files
Can I import work done with older software into newer software?
Yes, open the same article in the new software, select the function Imp.Gen from the generator, choose the file of interest, open/edit, save the work again in the new software
